1. Information we collect
- Account information: your Google account identifier, name, email address and profile image when you sign in with Google; your StarBoost account identifier, edited display name, language and account preferences. Google handles your Google password; StarBoost does not receive it. Administrator-provisioned email accounts use a StarBoost password, stored only as a secure password hash.
- Orders and activity: the public usernames or profile/content links you submit, selected services, quantities, order labels and notes, delivery updates, cancellation and refill requests, saved services and destinations, reward claims and notification preferences.
- Purchases and Stars: product identifiers, Google Play purchase tokens and order references, purchase, refund and verification status, and your Stars balance and transaction history. Google Play handles payment details for Android in-app purchases; StarBoost does not collect your full payment card number.
- Support: messages, feedback, deletion requests and screenshots you choose to send. Only the images you submit are uploaded for support. Avoid including passwords, verification codes or unrelated personal information.
- Device and connection information: app installation identifiers, Firebase messaging tokens, notification permission status, session/device labels, and technical information used by the app and service providers, such as app/SDK and operating-system information. Our hosting and network services may process IP addresses and request logs when you connect.
Information required for sign-in, order fulfilment or purchase verification is needed to provide those features. Screenshots, saved destinations, phone notification permission and Analytics measurement are optional. Android versions that include Analytics keep its collection disabled until you opt in. Crash and performance reporting has a separate optional choice, disabled by default.
2. How we use information
We use this information to create and secure your account, remember your language and preferences, fulfil and track requested orders, verify purchases and refunds, maintain your Stars balance, administer rewards, deliver notifications you enable, answer support requests and process account deletion. We also use necessary technical and transaction records to prevent misuse, resolve disputes and diagnose service problems.
Where applicable data protection law requires a legal basis, we rely on performance of the service you request, consent for optional features where required, legitimate interests in maintaining and securing the service, and applicable legal obligations. You can withdraw optional permissions through the app or your device settings.
4. Local storage and notifications
The app and website store necessary session information, language preferences and selected account settings on your device. Saved services and destinations may also be kept locally and synchronised with your account. Android caches website assets and SDK information to support normal operation.
You can remove saved items in the app, sign out to end the local session, or clear app/browser data to remove local copies. Clearing local data or uninstalling the app does not delete your server account or purchase history.
You can control notification categories in StarBoost and disable phone notifications in Android settings. Notifications may appear on your lock screen according to your device settings. We use short account, order and support updates rather than the full private support conversation for phone notifications.
5. Retention and account deletion
Account, order, reward, saved-item and support information is retained while your account is active so that we can provide your history and handle support. Account information is not automatically deleted merely because you stop using or uninstall the app.
You can request deletion from the app's account settings or our public account deletion page. You may also email hello@starboost.app. We verify ownership and address any active orders or unconfirmed purchases before completing the request.
When deletion is completed, we disable account access and remove primary profile details, Google sign-in association, order destinations and notes, support messages and screenshots, saved items, rewards, notifications and registered device tokens from the active account database.
Order and Stars ledger records, purchase tokens and references, refund records, certain internal account identifiers and necessary audit/deletion records can remain for transaction reconciliation, dispute resolution, fraud prevention and legal obligations. These retained transaction records currently have no automatic scheduled deletion; a request concerning retained records is reviewed according to the continuing purpose and applicable requirements. Deleting your StarBoost account does not automatically delete records Google or other providers retain under their own policies. Necessary backup copies may remain until replaced or removed through the hosting backup lifecycle.
Optional measurement controls
In Android versions supporting Analytics, you can allow or decline app usage measurement, advertising measurement and crash/performance reporting in the measurement prompt, and change your choices later in Profile → Measurement preferences. Advertising measurement requires app usage measurement. Crash/performance reporting is independent of both choices. Declining does not prevent you from using your account, orders, Stars or support.
Turning app usage measurement off stops future Analytics collection and resets local Analytics data. This does not automatically erase information already sent to Google. That information is subject to the retention settings of our Analytics property and Google’s processing terms. Contact us for a request concerning previously collected data. Turning crash/performance reporting off prevents new custom diagnostic reports, disables performance collection and requests deletion of unsent crash reports; already uploaded or in-flight reports are not automatically erased. Necessary account, purchase-verification and notification processing continues independently of optional measurement.
6. Your choices and rights
You can edit your display name and language, remove saved items, change notification settings, sign out and request account deletion. Depending on your location, you may also have rights to access, correct or obtain a copy of your information, object to certain processing, request restriction or deletion, withdraw consent, and complain to your local data protection authority.
Send requests to hello@starboost.app. We may ask for information needed to verify account ownership. Do not send your Google password or verification codes.
7. Security
The app connects to our production service over HTTPS. Account and support access is restricted by authentication and authorisation checks. We take reasonable measures to protect information, but no internet service or device can be guaranteed completely secure.
8. Children
StarBoost is not designed for children. If you believe a child has provided personal information without appropriate authorisation, contact us so that we can investigate and take appropriate action.
9. Changes to this policy
We may update this policy when our features, providers or data practices change. The effective date will be updated on this page. Where required, we will provide additional notice or request consent for material changes.
10. Contact StarBoost
For questions about StarBoost's data handling or to make a privacy request, contact the StarBoost team at hello@starboost.app.
Website: starboost.app